01The opening fortnight
Within a fortnight of the first charge, tell us MoneyGuard Solutions is wrong for your firm and the whole opening month goes back. Nothing to fill in, no retention call to sit through, and no assumption that you ever got round to using it. Controls like these are bought against a day that may not come. Once you stop wanting them, the charge should stop as well.
02Once that fortnight has passed
Stop at any point you choose. It is the automatic renewal that ends. The month already purchased remains yours, and the lines carry on to its final day instead of cutting out the moment you press the button. Partial months are not apportioned, with two exceptions that we settle without discussion:
- Anywhere the law confers a right to your money back.
- Anything charged in error by us, whether a miscounted quantity, a duplicated invoice, or a renewal that went through on a line you had already stopped. Returned in full.
03The effect on protected copies
Refunding a line closes the service that line paid for. On the recovery side, everything held under the closed subscription is destroyed on the timetable the platform vendor operates. Take out whatever you still want from a protected copy before you cancel. Need longer? Say so, and the line stays open until you are done. Nobody asking that has yet been told no.
Closing a watchkeeping line stops the watch once the paid period runs out. Detection records, training results, and case threads produced while it ran stay reachable for the interval set out in the Privacy Policy, on the reasoning that a firm often needs that history long after the service that generated it has ended.
04Making the request
Send a note to support@moneyguardsolutions.com from whichever address the account uses, quoting the invoice or receipt number. Funds go back the way they came, and how long that takes is between you and your bank, though a fortnight is usual.