MoneyGuard Solutions is a brand belonging to Fortify 24x7, and Fortify 24x7 runs it (below, "we" and "us"). Order from this site, or use what an order provides, and you have accepted the clauses that follow. Brevity here is deliberate, on the theory that unread terms serve nobody.
01What is being supplied
Watchkeeping, execution control, device management, customer data protection, and recovery, each counted by a unit and each delivered by us upon commercial platforms held under licence. Whatever the relevant service page states about cover, capture frequency, retention, storage allowance, and the boundaries of scope is binding, and each of those pages counts as part of what we have agreed.
02What is not being supplied
Compliance is not for sale here, nor is certification, nor any promised result. Neither a vendor nor a product can hold an FTC certification, and we assert none. Our lines support elements of 16 CFR Part 314 and generate a record of how the controls behaved. Whether your firm discharges its own duties depends on the assessment it performs, the program it writes, the staff it trains, and the files it keeps, none of which we own. No outcome in an examination is promised, no security event is ruled out, and nothing written here is legal advice.
03The capacity in which we act
To your firm, Fortify 24x7 is a service provider. Part 314 tells you to engage providers capable of the safeguards you need, to bind them by contract, and to look at them again periodically on a risk basis. This agreement is the contract half. The operating record we hand over is what makes the periodic look meaningful, and it is available for the asking.
Nobody here becomes your Qualified Individual. That appointment, along with everything riding on it, remains within your firm. Our reporting is addressed to that person, our escalations go to them, and we rely on being able to reach them.
04How charging works
An invoice is raised monthly, before the period it covers, counted against whichever unit applied at purchase: a mailbox, an endpoint, a licensed user, a managed device, a member of staff, a tenant, a protected system, or one company file. The collection is done by Stripe, and no card number reaches anything we operate. The descriptor FORTIFY 24X7 appears on statements. Renewal is automatic until you stop it, and a quantity you amend appears on the invoice after next, and never on one already settled.
05Ending the arrangement
Stop whenever it suits you, using the billing portal or writing to us. Only the forthcoming renewal is cancelled. A period already paid for continues to its end date and then expires. Money questions are answered by the Refund Policy. Bear in mind that closing a recovery line will in time close the retention it provided, so collect whatever you still want beforehand.
06Where your own obligations begin
- Putting our agents on the machines, or approving the platform connectors. Nothing on this site functions until that happens.
- Describing the estate truthfully during scoping, equipment that cannot take an agent included, so that no one writes down cover which is not really there.
- Maintaining a working card and a monitored account address, since failure notices, escalations, and links for signing in all come by that route.
- Carrying the safeguards we never touch: the written program itself, the assessment, multi-factor authentication, the appointment of a Qualified Individual, personnel and premises measures, and the procedural checks around moving money.
- Leaving customer information out of day to day correspondence with us. Tell us about the system; leave the record itself where it is.
07Standard of care, and the ceiling on liability
The work is carried out with the skill and care that is commercially reasonable. A great deal of what security and recovery depend upon is beyond anything we control, including your connectivity, whether protected systems are switched on and behaving, the interfaces platform vendors choose to publish, and choices made by your own people. To the widest extent the law permits, our total liability on a claim is limited to fees received across the three (3) months preceding its cause, and indirect or consequential loss falls outside it entirely. Nothing written in this clause cuts back a duty which the law does not allow to be cut back.
08Revisions
Revision is possible. Anything material reaches you by mail at least 30 days before it bites, and using the service beyond that date signifies agreement.
09Where to write
Fortify 24x7 · support@moneyguardsolutions.com